Find a Shop or Shops in hampshire based in aldershot, andover, basingstoke, brockenhurst,
eastleigh, fareham, farnborough, lyndhurst, portsmouth,romsey, southampton and winchester. |
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Purchases
The main statutes that cover your rights when shopping or buying a service are the
Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 (as amended).
Your rights
The law says that goods must be of 'satisfactory quality'. Goods
must be free from defects except when they've been brought to your attention.
They must be 'fit for their purpose'. This includes if the seller
assures you they're capable of performing the way you describe you want them to.
They must be 'as described'. If you buy a product that has a label
stating the product is 100 per cent fat-free, then that's what you should get.
These are your statutory rights which are contained in Acts of Parliament. All goods
bought or hired from shops, street markets, mail order or door-to-door sellers are
covered by these rights. They include goods bought in sales.
When you don't have rights
You have NO statutory rights if you simply change your mind about something you've
bought, made a mistake, or were told about the fault before you bought it. The shop
may operate an exchange policy allowing you to return goods for any reason within
a specified time (for example, 28 days). Check before you buy. If not, then a shop
isn't legally obliged to change goods or offer a refund if there's nothing wrong
with them.
Buying on credit
Buying on credit gives you extra protection. If you spend more than £100 on goods,
the credit company is equally liable for any claim you have against the trader.
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